Privacy Policy

Last updated: 07.12.2025

Life Massage (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, make a booking, purchase a gift voucher, or contact us.

We comply with the UK GDPR, EU GDPR, and the Data Protection Act 2018.

1. Information We Collect

We collect the following types of information:

A. Information you provide directly

Name
Email address
Phone number
Billing address
Appointment details
Notes you choose to provide (e.g., preferences or relevant wellness information)
Payment information (processed securely by PayPal/WooCommerce — we do not store card numbers)

B. Information collected automatically

IP address
Device and browser information
Pages viewed
Cookies essential for website functionality

C. Booking information (via Bookly)

When you schedule an appointment online, Bookly collects:

Name
Email
Service booked
Date & time of appointment
Any optional notes you enter

Bookly stores this securely in our website database.

D. WooCommerce order information

When you purchase a service, voucher, or product:

Order details
Billing information
Payment confirmation
Purchase history

2. How We Use Your Information

We use your information to:

✔ Provide and manage appointments

✔ Process payments securely

✔ Send appointment confirmations and reminders

✔ Deliver gift vouchers and digital products

✔ Communicate with you about your booking

✔ Improve our services and website performance

✔ Meet legal, tax, and accounting obligations

We do not sell, rent, or trade your personal data.

3. Legal Basis for Processing

We process your data under the following lawful bases:

Contract: To provide the services you booked.
Consent: For optional marketing emails (only if you opt-in).
Legitimate interest: To improve our services.
Legal obligation: For tax and record-keeping.

4. How Your Information Is Stored

Your information is stored securely in:

Our website database
Bookly appointment system
WooCommerce order system
Payment processors (PayPal, WooCommerce Payments, or third-party gateways)

We use SSL encryption and industry-standard security measures to protect your data.

5. Third Parties Who Process Data

We share necessary data only with trusted third-party services, including:

• PayPal / WooPayments – to process payments

• WooCommerce – to manage orders

• Bookly – to manage online bookings

• Email providers (SMTP) – to send confirmations

• Google Analytics (if enabled) – anonymised usage data

These processors comply with GDPR and use secure systems.

6. How Long We Keep Your Data

Completed orders: Kept for 6 years (legal requirement)
Appointment history: Kept for up to 3 years
Failed/cancelled orders: Up to 7 days
Inactive accounts: Up to 24 months
Marketing emails: Until you unsubscribe

You may request deletion at any time (except for data required for legal reasons).

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict processing
Data portability
Withdraw consent
Lodge a complaint with the ICO

To make a data request, contact us at:

📩 lifemasageinfo@gmail.com

8. Cookies

We use essential cookies for:

Website functionality
Appointment bookings
Payment processing
Performance and analytics (if enabled)

You can manage cookies in your browser settings.

9. Marketing Communications

You will only receive marketing emails if you:

Opt in during checkout
Subscribe via a website form

You may unsubscribe at any time.

10. Children’s Privacy

We do not knowingly collect personal data from children under 16 without parental consent.

11. Updates to This Policy

We may update this Privacy Policy occasionally.
The latest version will always be available on this page.

12. Contact Information

If you have questions or requests regarding your data:

📩 lifemassageinfo@@gmail.com
📍 1oo Hindmans Road, London, SE22 9NH